TERMS & CONDITIONS

Terms and conditions (T&Cs) are a legal contract between a business and its customers that outline the conditions of their business relationship. 

T&Cs are important because they protect against potential liabilities and help prevent or deal with problems.

To make our Terms and Conditions clear we have kept them short and simple to avoid confusion.

 

• Fastening can become broken.  Buttons, poppers and zips can become caught during the ironing process.

 

• Please separate colours and let us know if you would like separate washes.

 

• Please make us aware of any stains, we are able to pre-treat and hopefully remove the stains.

 

• All soiled (urine, faeces and blood) must be kept separate and labelled. Failure to do so can result in the laundry not being processed.

 

• Unless otherwise stated, laundry will be processed on a standard wash and dry.

 

• Lisa’s Laundry services Limited are not responsible for any colour run / bleeding or shrinking. If you have new items that may need a separate first wash, please let us know.

 

• Lisa’s Laundry services Limited guarantee to tackle all stains, however we cannot guarantee to remove them. All Re-washes are charged at a normal wash price.

 

• Lisa’s Laundry services Limited do not check labels on items unless you have advised us to.  We only check labels for professional cleaning.

 

• Please make sure all pockets are empty.  Take all belts off robes.

 

• Lisa’s Laundry services Limited do not offer a long-term storage for items.  Any items not collected after 6 months will be sent to charity.

 

• When domestic laundry is sent in bulk, we do not itemise what we have received. Therefore, Lisa’s Laundry services Limited do not accept liability for lost items.

 

• Lisa’s Laundry services Limited refuse the right of service to any person who is rude, angry or offensive.

 

• Collection will still be charged even if no items were collected.  Lisa’s Laundry services Limited must be advised of collection and delivery changes 48 hours before.

 

• Lisa’s Laundry services Limited will always do our best to make sure we are on time.  If for any reason Lisa’s Laundry services Limited are unable to adhere to this we will make sure to contact you.

• Curtains can shrink by up to 10%.  Lisa’s Laundry services Limited do everything in our power to prevent this.  However sometimes it is unavoidable and we do not accept responsibility.

 

• All customer must agree to payment terms of 30 days.  We do not accept cheque.

 

• If you are not satisfied with your laundry, please let us know with 48 hours.  Lisa’s Laundry services Limited can re process.

 

• If Lisa’s Laundry services Limited damage any item due to negligence you are entitled to the value of that item.  Proof will be asked for.

 

• Do not overload laundry bags.  Make sure all bags are tied to reduce the risk of lost items in transit.

 

• Lisa’s Laundry services Limited ask that towels are separate from bedding.  This is due to the damp conditions creating mould.

 

• Mattress and pillow protectors are all washed and tumble dried.  If they cannot be tumble dried, we are unable to process them.